PRIVACY & COOKIES POLICY

Rush Academy Privacy Policy

Rush Hair Limited “we”, “us,” “our” are committed to protecting your privacy. There are various ways that you might interact with Rush Hair Limited and the information you provide when doing so allows us to improve our service. We are the primary data controller for the purpose of the data held.

This website, our related websites and any mobile sites or mobile application that link to this Privacy Policy (collectively, the “site”, “sites”) are owned and operated by Rush Hair Limited, 23 George Street, Croydon, CR0 1LA.

Our Privacy Policy explains the following –

What information we collect and why we collect it.
How we use that information
How we protect that information
How you control your information, including assessing, updating and deleting what we store
How we share information collected.

This Privacy Policy applies to Rush Hair Limited and its subsidiaries, affiliates and franchisees and covers our processing activities as a data controller.

We may alter the terms in this Privacy Policy at any time by posting the amended terms. All amended terms will automatically take effect 30 days after they are posted. We will announce any relevant changes and their rationale to this Privacy Policy via email.

Rush Hair Limited is not intended for or directed at children under the age of 13 years. As such, this Site is designed for adult user interaction. We do not intentionally collect personally identifiable information from children under the age of 13.

What information we collect and why we collect it
We collect personal information which you provide through the below means –
Attending a Rush Academy course
Verbally over the phone or in person
Digitally through the use of online forms, cookies, the online customer portal and through emails.

Personal information we collect includes –

This information will be collected, stored, accessed and processed in a secure manner.

We retain personal data on when and if it is necessary and relevant for our operations. The data is retained for a period of time defined by our legitimate interest. Once it is no longer necessary for us to hold your data we will dispose of it in a secure manner.


How We Use Information

We will only use your personal information if we have a legal basis for doing so. The purpose for which we use and process your information and the legal basis on which we carry out each type of processing is explained below.

Purposes For Which We Will Process The Information

We use collected data to; provide and improve our services, provide a personalised experience, contact you, provide you with customer service and to provide personalised marketing.

Data is processed for services and payments, customer support and fulfilment to enable us to perform our contract with you.

Data is used to provide you with information and materials that you request from us, to personalise our services, plus our website, to you, the user.

We process data to update you on services and products and benefits we offer and to inform you of changes to our policies, other terms and conditions and other administrative information plus to administer this Site for you and your computer, mobile device or other item of hardware through which you access this Site and to keep this site safe and secure.

Data is used to measure or understand the effectiveness of any marketing we provide to you and others, and to deliver relevant marketing to you.

Data is used to enforce the terms and conditions and any contracts entered into with you. 

If you do not wish to provide us with your personal data and processing such data is necessary for the performance of a contract with you and to fulfil our contractual obligations to you, we may not be able to perform our obligations under the contract between us.

Where you provide consent, you can withdraw your consent at any time, but without affecting the lawfulness of processing based on consent before its withdrawal. You can update your details or change your privacy preferences by contacting us as provided in “Contacting us” above.

Data is used on the legal basis of our legitimate interest and to provide you a personalised experience and to provide you with personalised advertising and marketing which includes seasonal campaigns via email and SMS messaging. You have the right to opt out all the marketing at any time.

Note that we may process your personal data for more than one lawful ground if the data is used for several purposes. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been used.

Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may at our discretion share your information with third parties in order to improve your experience and service. You can opt out of third party marketing at any point through contacting us or using the customer portal.

Third Parties may include, but are not limited to –
Facebook, Twitter, Instagram, Experian, Yahoo, Google and Bing.

Opting out 

You can ask us to stop sending you marketing messages at any time by logging into the online customer portal and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by Contacting us at any time.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you in a timely manner and we will explain the legal basis which allows us to do so.

Rush Hair Ltd. as data processor

We operate as a data processor and collect and process personal

As a data processor we may also share personal information with third party service providers who work for us and who are subject to security and confidentiality obligations.

Disclosure Of Your Personal Data To Third Parties

We will not sell, rent, lease or otherwise share your personal information other than as outlined in this Privacy Policy or without obtaining your consent beforehand.

Internal third parties

We may share your personal information with our group companies, affiliates, subsidiaries, franchisees or contractors as necessary to carry out the purposes for which the information was supplied or collected (i.e. to provide the services and products you have requested from us).

External third parties

Personal information will also be shared with our third-party service providers and business partners who assist with the running this site, our business, our services and products including; hosting providers, email service providers and SMS providers. Our third-party service providers and business partners are subject to security and confidentiality obligations and are only permitted to process your personal information for specified purposes and in accordance with our instructions.

We may link to or show content from third party websites as a service to you but will not share personal data without your prior consent. These third-party websites are operated by companies that are outside of our control, and your activities at those third-party websites will be governed by the policies and practices of those third parties. We encourage you to review the privacy policies of these third parties before disclosing any information to them, as we are not responsible for the privacy policies of those websites.

In addition, we may disclose information about you when we believe, in good faith, that such use or disclosure is reasonably necessary to:

Security of Your Personal Data

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We use appropriate measures to safeguard personally identifiable information, which measures are appropriate to the type of information maintained and follows applicable laws regarding the safeguarding of any such information under our control. In addition, in some areas of this Site, they may use encryption technology to enhance information privacy and help prevent loss, misuse, or alteration of the information under our control. We also employ industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.
No method of transmission over the Internet, or method of electronic storage, can be 100% secure. Therefore, we cannot guarantee the absolute security of your information. The Internet by its nature is a public forum, and we encourage you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online. You are responsible for protecting your username and password from third party access, and for selecting passwords that are secure.

If you have any questions about security on this Site, you can contact us as provided in “Contacting us” below.

Data Retention: How Long Do We Keep Your Personal Data

When you contact us, we may keep a record of your communication to help solve any issues that you might be facing. Your information may be retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirement.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

Your rights

Subject to certain limitations, you have rights under data protection laws in relation to your personal data. These rights include the rights to:

Your Right To Object

You have the right to object where we are processing your personal data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Exercising Your Rights

If you wish to exercise any of the rights set out above, including withdrawing consent, please contact us giving us specific details regarding which right you choose to exercise.

No fee usually required 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Please direct any questions about your information to the Data Protection Contact identified above.

Use of Cookies, IP Addresses and Aggregate Information

Cookies

In order to improve this Site, we may use small files commonly known as “cookies”. Cookies are a technology that can be used to help personalize your use of a website.  A cookie is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (your “device”) from this Site and is stored on your device’s browser or hard drive. The cookies we use on this Site won’t collect personally identifiable information about you and we won’t disclose information stored in cookies that we place on your device to third parties.

To enable us to assess the effectiveness and usefulness of this Site, and to give you the best user experience, we collect and store information such as pages viewed by you, your domain names and similar information. Our Site makes use of anonymous cookies for the purposes of:

By continuing to browse this Site, you are agreeing to our use of cookies.

If you don’t want us to use cookies when you use this Site, you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or decline at any time. However, if you block cookies some of the features on this Site may not function as a result.

You can find more information about how to do manage cookies for all the commonly used internet browsers by visiting www.allaboutcookies.org. This website will also explain how you can delete cookies which are already stored on your device.

We currently set the following cookies:

_cfduid – This cookie is used to identify the site with Cloudflare, Cloudflare provides performance, security and reliability benefits.

_ga, _gid, _gat_IPTracker, _gat_gtag_These cookies store the identity of the site for Google Analytics.

wfvt_ – Cookie set by the Wordfence Security WordPress plugin which notes information about your general geographic location.

wordfence_verifiedHuman – Cookie set by the Wordfence Security WordPress plugin to protect the site against malicious attacks.

wordpress_test_cookie – Set by WordPress, test cookie

__atuvc, __atuvs – Created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated.

__hssc, __hssrc, __hstc, hubspotutkThese cookies are used to store information about how visitors use our site and to gather requests from the forms on our website. We use the information to compile reports and to help us improve our site. The cookies also help us to customize our marketing efforts through various media and formats.

CART – The association with the customer’s shopping cart.

CATEGORY_INFO – Stores the category info on the page to load pages faster.

COMPARE – The items in the customer’s Compare Products list.

CUSTOMER – An encrypted version of the shopper’s customer ID.

CUSTOMER_AUTH – Indicates if the customer are currently logged in to the store.

CUSTOMER_INFO – An encrypted version of the shopper’s customer group.

EXTERNAL_NO_CACHE – Indicates if caching is disabled or enabled.

FRONTEND – The customer’s session ID.

GUEST-VIEW – Determines if guests can edit their orders.

LAST_CATEGORY – The last category visited by the shopper.

LAST_PRODUCT – The most recent product viewed by the shopper.

NEWMESSAGE – Indicates whether a new message has been received.

NO_CACHE – Indicates if the cache can be used to store information.

PERSISTENT_SHOPPING_CART – A link to information about the shopper’s cart and viewing history.

RECENTLYCOMPARED – Items recently compared b the shopper.

STF – Information on products the shopper has emailed to friends.

STORE – The store view or language chosen by the shopper.

USER_ALLOWED_SAVE_COOKIE – Indicates if the shopper allows cookies to be saved.

VIEWED_PRODUCT_IDS – The products recently viewed by the shopper.

WISHLIST – An encrypted list of products added to the shopper’s wishlist.

WISHLIST_CNT – The number of items in the shopper’s wishlist.

Information we collect from you about your browsing behaviour

We collect, store and use information about your visits to this Sites and about your computer, tablet, mobile or other device through which you access this Site. This includes the following information:

We use “Google Analytics” on this Site. This cookie provides us with a visitor count and an understanding of how visitors move around and use this Site. We can then use this information to improve navigability on this Site generally.  The cookies we use on this Sites won’t collect personally identifiable information about you and we won’t disclose information stored in cookies that we place on your device to third parties.

We are obliged by Google Analytics to state the following:

This Sites use Google Analytics, a web analytics service provided by Google Inc. (“Google“). Google Analytics uses “cookies”, which are text files placed on your computer, to help this Site analyse how users use the Site. The information generated by the cookie about your use of this Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of this Sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Site. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

IP Addresses and Aggregate Information

An Internet Protocol (“IP”) address is associated with your computer’s connection to the internet. We may use your IP address to help diagnose problems with our server, to administer this Site and to maintain contact with you as you navigate through the Site. Your computer’s IP address also may be used to provide you with information based upon your navigation through this Site.
Aggregate information is used to measure the visitors’ interest in, and use of, various areas of this Site and the various programs that we administer. We will rely upon aggregate information, which is information that does not identify you, such as statistical and navigational information. With this aggregate information, we may undertake statistical and other summary analyses of the visitors’ behaviours and characteristics. Although we may share this aggregate information with third parties, none of this information will allow anyone to identify you, or to determine anything else personal about you.

Links

The Site may, from time to time, contain links to and from the websites of our business partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Social Media and Online Engagement

We occasionally use a variety of new technologies and social media options to communicate and interact with customers, potential customers, employees and potential employees. These sites and applications include popular social networking and media sites, open source software communities and more. To better engage the public in ongoing dialog, certain of our businesses use certain third-party platforms including, but not limited to, Facebook, Twitter and LinkedIn. Third-Party Websites and Applications (TPWA) are Web-based technologies that are not exclusively operated or controlled by us. When interacting on those websites, you may reveal certain personal information to us or to third parties. Other than when used by our employees for the purpose of responding to a specific message or request, we will not use, share, or retain your personal information.

Complaints

You have the right to make a complaint at any time with a supervisory authority, in particular in the EU (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner (www.tco.org.uk

If we receive formal written complaints, we will follow up with the person making the complaint. We work with the appropriate regulatory authorities to resolve any complaints that cannot be resolved directly. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to this Policy

We regularly review our compliance with our privacy policy. We also adhere to several self-regulatory frameworks in addition to complying with applicable law.

We may change this privacy policy from time to time. If this privacy policy changes, the revised privacy policy will be posted at the “Privacy Policy” link on this Site’s home page. In the event that the change is significant or material, we will notify you of such a change by revising the link on the home page to read “Newly Revised Privacy Policy.” Please check the privacy policy frequently. Your continued use of this Site constitutes acceptance of such changes in the privacy policy, except where further steps are required by applicable law. This privacy policy was last updated on the date set out at the end of the policy.

Contacting Rush Hair Limited

If you have any questions about this Privacy Policy or your information, or to exercise any of your rights as described in this Privacy Policy or under data protection laws, you can contact us at Rush Hair Customer Service

By Post; Rush Hair Customer Services, 2nd Floor Saffron House, 15 Park Street, Croydon, CR0 1YD

By Email; customerservices@rush.co.uk